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ockie O
1 reviews | Active since Sept 2014
05 Jan 2023, 14:50
BAD SERVICE FROM ASSUPOL
I did not receive my SASSA 2 months ago so 2 payments on my funeral cover did not go through, I have now sent 3 emails to client services at Assupol to ask that they only put one through this month BUT THEY IGNORE ME COMPLETELY I want to catch up the arrears later.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
05 Jan 2023, 15:11Good day Ockie, thank you for informing us. My apology for this poor service experience. We will arrange urgent assistance and response to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply05 Jan 2023, 15:11
Official
Good day Ockie, thank you for informing us. My apology for this poor service experience. We will arrange urgent assistance and response to your direct e-mail. Regards, Assupol Complaints Manager
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ockie O's updateReviewer Update
06 Jan 2023, 08:49Yes, they did reply after a complaint on Hellopeter wonderful, Ndivhuwo Godobedza sent me exactly my arrears amount AND SAY IF I DON'T PAY IT MY POLICY WILL LAPS, So, please look out this people is just looking for a reason to cancel and score all the money you have paid in for years. I thought they had integrity because they was the cover for the SAP but I was wrong.
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ockie O's update06 Jan 2023, 08:49
Reviewer Update
Yes, they did reply after a complaint on Hellopeter wonderful, Ndivhuwo Godobedza sent me exactly my arrears amount AND SAY IF I DON'T PAY IT MY POLICY WILL LAPS, So, please look out this people is just looking for a reason to cancel and score all the money you have paid in for years. I thought they had integrity because they was the cover for the SAP but I was wrong.
Sanlam's replyOfficial
06 Jan 2023, 09:37Thank you for the response Ockie. Please also refer to my direct e-mail to you and let me know on this e-mail how we can assist further. It is important to remember that maintaining premium payments of an insurance policy remains the policyholder's main responsibility to insure that the policy and cover is kept in place. Kind regards, Assupol Complaints Manager
Sanlam's reply06 Jan 2023, 09:37
Official
Thank you for the response Ockie. Please also refer to my direct e-mail to you and let me know on this e-mail how we can assist further. It is important to remember that maintaining premium payments of an insurance policy remains the policyholder's main responsibility to insure that the policy and cover is kept in place. Kind regards, Assupol Complaints Manager
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ockie O's updateReviewer Update
06 Jan 2023, 09:58So, it's better to just cancel the policy and loose the years paid. NO HELP CAN BE OFFERED. Before I threw away more money it is obvious Assupol is just looking for a reason to keep all money paid in and cancel the policy. I don't have the arrears now but hope to catch up in a month or 2.
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ockie O's update06 Jan 2023, 09:58
Reviewer Update
So, it's better to just cancel the policy and loose the years paid. NO HELP CAN BE OFFERED. Before I threw away more money it is obvious Assupol is just looking for a reason to keep all money paid in and cancel the policy. I don't have the arrears now but hope to catch up in a month or 2.
Sanlam's replyOfficial
06 Jan 2023, 10:20It will be good if you are able to down pay the arrear premiums. Please let us know when payment has been made to ensure it is allocated to the policy. This is a funeral (risk policy) and on cancellation thereof we can unfortunately not refund premiums paid in the past.
Sanlam's reply06 Jan 2023, 10:20
Official
It will be good if you are able to down pay the arrear premiums. Please let us know when payment has been made to ensure it is allocated to the policy. This is a funeral (risk policy) and on cancellation thereof we can unfortunately not refund premiums paid in the past.