Bad service

My pension fund documentation were received on the 18/05/2023 and whenever I do a follow up for the past 4 working days Iam told that they are waiting for Sars directive.how is it that a claim that I was told it will take 2 weeks when I have submitted all documents is taking this long..there is no communication only when I calll or use what’s app number Iam told the same thing..this is taking long and no one is doing any follow ups