Bad service

Had a take communication with Creldine October n an email was sent to her confirming the amount i needed for the beneficiaries n she confirmed it will be paid as I need to buy stationery, textbooks n uniform. To my surprise different amounts were paid out and when I tried calling to confirm my calls are not answered! Sanlam ben there's a reason u were chosen to take good care of our children! For once can I please get a good service without having to complain all the time?