SJ
Samantha J
1 reviews | Active since Aug 2021
15 Apr 2022, 06:40
Bad service😡😡
Joh Assupol is rubish this is now the 2nd time that i claimed and they have problem in paying out but they didnt have a problem in deducting my money. Assupol must close their doors because the are ofno good hlp. I phoned and send emails lodged complains nothing.
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Replies (3)0
Replies (3)
Sanlam's replyOfficial
18 Apr 2022, 09:26Dear Samantha, I have received your complaint and is being attend to under complaint ref no 30314, as confirmed by our direct email communication. I have escalated your concerns to our claims management tea. Regards, Assupol Complaints Manager
Sanlam's reply18 Apr 2022, 09:26
Official
Dear Samantha, I have received your complaint and is being attend to under complaint ref no 30314, as confirmed by our direct email communication. I have escalated your concerns to our claims management tea. Regards, Assupol Complaints Manager
SJ
Samantha J's updateReviewer Update
20 Apr 2022, 11:03Assupols service is not good enough, a guy phoned me yesterday to confirmed relationship, i told him the relationship but he treathened me saying he will send out people to me, its not enough that Assupol didnt allow us to have a dignified funeral now they are intimidating me, but belief me i will sue u for pain nd suffering.
He said he is phoning on behalf of Assupol but he questioned me about Sanlams beneficiaries which he is nos allowed because of POPI act, maybee he think i dont know my rights but i do.. My money was good enough every 26th😡😡😡
He said he is phoning on behalf of Assupol but he questioned me about Sanlams beneficiaries which he is nos allowed because of POPI act, maybee he think i dont know my rights but i do.. My money was good enough every 26th😡😡😡
SJ
Samantha J's update20 Apr 2022, 11:03
Reviewer Update
Assupols service is not good enough, a guy phoned me yesterday to confirmed relationship, i told him the relationship but he treathened me saying he will send out people to me, its not enough that Assupol didnt allow us to have a dignified funeral now they are intimidating me, but belief me i will sue u for pain nd suffering.
He said he is phoning on behalf of Assupol but he questioned me about Sanlams beneficiaries which he is nos allowed because of POPI act, maybee he think i dont know my rights but i do.. My money was good enough every 26th😡😡😡
He said he is phoning on behalf of Assupol but he questioned me about Sanlams beneficiaries which he is nos allowed because of POPI act, maybee he think i dont know my rights but i do.. My money was good enough every 26th😡😡😡
Sanlam's replyOfficial
20 Apr 2022, 11:10Good day Samantha, thank you for the response. Unfortunately in some cases, we need to investigate claims in more detail. A claim will be randomly selected to further validate the claim and once all the details of the death, funeral and relationship held between the life assured and policyholder has been validated, the claim will be finalised. This process is in line with our claims procedure and declaration you agreed to. We will let you know as soon as the final outcome is available. Regards, Assupol
Sanlam's reply20 Apr 2022, 11:10
Official
Good day Samantha, thank you for the response. Unfortunately in some cases, we need to investigate claims in more detail. A claim will be randomly selected to further validate the claim and once all the details of the death, funeral and relationship held between the life assured and policyholder has been validated, the claim will be finalised. This process is in line with our claims procedure and declaration you agreed to. We will let you know as soon as the final outcome is available. Regards, Assupol