LM
Leonard M
1 reviews | Active since Jun 2021
07 Oct 2022, 09:37
Bad service
It's been 10 days since we have been trying to log a funeral claim but till todate we are being taken up an down. Being told stories that the policy is nolonger active however on the paysheet of the client still appears. You keep asking yourself what kind of ***** are they running whereas the poor family is struggling to make funeral arrangements. Policy number SG***2 and DS***8. All documents have been submitted dololo response.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
07 Oct 2022, 10:10Good day Leonard
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's reply07 Oct 2022, 10:10
Official
Good day Leonard
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's replyOfficial
07 Oct 2022, 12:58Good day Leonard
A consultant has been trying to contact you but there is no answer. An email has been sent to provide you with feedback.
Regards
Sanlam Client Care
A consultant has been trying to contact you but there is no answer. An email has been sent to provide you with feedback.
Regards
Sanlam Client Care
Sanlam's reply07 Oct 2022, 12:58
Official
Good day Leonard
A consultant has been trying to contact you but there is no answer. An email has been sent to provide you with feedback.
Regards
Sanlam Client Care
A consultant has been trying to contact you but there is no answer. An email has been sent to provide you with feedback.
Regards
Sanlam Client Care
LM
Leonard M's updateReviewer Update
15 Oct 2022, 20:07Good day,
This is the second week and all I hear is someone trying to contact me, on which number an why don't contact second number if the first number not available? I've emailed and emailed still no response. Do we have to fight meanwhile debit orders are still running for a dead person.
Maybe we should escalate this matter to OMBUDSMAN then you'll understand the importance of this matter.
This is the second week and all I hear is someone trying to contact me, on which number an why don't contact second number if the first number not available? I've emailed and emailed still no response. Do we have to fight meanwhile debit orders are still running for a dead person.
Maybe we should escalate this matter to OMBUDSMAN then you'll understand the importance of this matter.
LM
Leonard M's update15 Oct 2022, 20:07
Reviewer Update
Good day,
This is the second week and all I hear is someone trying to contact me, on which number an why don't contact second number if the first number not available? I've emailed and emailed still no response. Do we have to fight meanwhile debit orders are still running for a dead person.
Maybe we should escalate this matter to OMBUDSMAN then you'll understand the importance of this matter.
This is the second week and all I hear is someone trying to contact me, on which number an why don't contact second number if the first number not available? I've emailed and emailed still no response. Do we have to fight meanwhile debit orders are still running for a dead person.
Maybe we should escalate this matter to OMBUDSMAN then you'll understand the importance of this matter.
Sanlam's replyOfficial
17 Oct 2022, 09:44Good day Leonard
We have informed the consultant at Sanlam SKY.
Regards
Sanlam Client Care
We have informed the consultant at Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's reply17 Oct 2022, 09:44
Official
Good day Leonard
We have informed the consultant at Sanlam SKY.
Regards
Sanlam Client Care
We have informed the consultant at Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's replyOfficial
17 Oct 2022, 14:17Good afternoon Leonard
The consultant tried to call you on both numbers but there was no answer. They have sent you another email.
Regards
Sanlam Client Care
The consultant tried to call you on both numbers but there was no answer. They have sent you another email.
Regards
Sanlam Client Care
Sanlam's reply17 Oct 2022, 14:17
Official
Good afternoon Leonard
The consultant tried to call you on both numbers but there was no answer. They have sent you another email.
Regards
Sanlam Client Care
The consultant tried to call you on both numbers but there was no answer. They have sent you another email.
Regards
Sanlam Client Care