KW
Kim W
1 reviews | Active since Feb 2021
29 Nov 2023, 10:44
bad service
I wish next year could come so that we can close this chapter with Sanlam. Your needs and expectations are not as they portray. When we request funds it's not because we are using it for unnecessarily things, and besides what we use it for has nothing to do with Sanlam. It's not like we are making a loan on the funds requested. We requested twice this year for funds - Aug and Nov, both the times we had to follow up all the time. Unexpected circumstance accrued that we were not prepared for, Legacy fund is giving us the run around. We requested an amount to be released for purchase of laptop and a tv for my baby sister. If they only went thru the history and taken time they would understand why this is important. Her television broke after 15years and it was time for upgrade, she needs a laptop for school which we failed to indicate in the previous request as we were not aware of this. I am her sister and been supporting her after my father passed on -R2000.00 she gets monthly doesn't cover her food, her transport, her doctors, and so on that why we are requesting that the laptop and tv gets approved so we can move on from here. My mother is stressed out as always when dealing with this ,
Helpful (0)
Replies (12)0
Replies (12)
Sanlam's replyOfficial
29 Nov 2023, 10:50Good afternoon Kim
We are sorry to learn that this matter has still not been finelised.
We have requested assistance from the responsible department.
Regards
Sanlam Client Care
We are sorry to learn that this matter has still not been finelised.
We have requested assistance from the responsible department.
Regards
Sanlam Client Care
Sanlam's reply29 Nov 2023, 10:50
Official
Good afternoon Kim
We are sorry to learn that this matter has still not been finelised.
We have requested assistance from the responsible department.
Regards
Sanlam Client Care
We are sorry to learn that this matter has still not been finelised.
We have requested assistance from the responsible department.
Regards
Sanlam Client Care
KW
Kim W's updateReviewer Update
29 Nov 2023, 12:41Thank you.
I received a email. So basically, you will need to fight for your own money? This is totally pathetic. I honestly cannot wait until we can remove the funds and place it into another institution that can understand the needs and day to day life expenses and especially how important it is to try and ensure that your teenager has everything, they need in the house to ensure they are not running around on the street. I was told a 50inch tv is a luxury? How can it be? do we not purchase goods so that we don't have to replace over a year again? Motivate why you need to buy things that is your own money? No man , come on, I hope this is the last time im coming here and complain about Sanlam. Just do what we request and we can all move on man.
I received a email. So basically, you will need to fight for your own money? This is totally pathetic. I honestly cannot wait until we can remove the funds and place it into another institution that can understand the needs and day to day life expenses and especially how important it is to try and ensure that your teenager has everything, they need in the house to ensure they are not running around on the street. I was told a 50inch tv is a luxury? How can it be? do we not purchase goods so that we don't have to replace over a year again? Motivate why you need to buy things that is your own money? No man , come on, I hope this is the last time im coming here and complain about Sanlam. Just do what we request and we can all move on man.
KW
Kim W's update29 Nov 2023, 12:41
Reviewer Update
Thank you.
I received a email. So basically, you will need to fight for your own money? This is totally pathetic. I honestly cannot wait until we can remove the funds and place it into another institution that can understand the needs and day to day life expenses and especially how important it is to try and ensure that your teenager has everything, they need in the house to ensure they are not running around on the street. I was told a 50inch tv is a luxury? How can it be? do we not purchase goods so that we don't have to replace over a year again? Motivate why you need to buy things that is your own money? No man , come on, I hope this is the last time im coming here and complain about Sanlam. Just do what we request and we can all move on man.
I received a email. So basically, you will need to fight for your own money? This is totally pathetic. I honestly cannot wait until we can remove the funds and place it into another institution that can understand the needs and day to day life expenses and especially how important it is to try and ensure that your teenager has everything, they need in the house to ensure they are not running around on the street. I was told a 50inch tv is a luxury? How can it be? do we not purchase goods so that we don't have to replace over a year again? Motivate why you need to buy things that is your own money? No man , come on, I hope this is the last time im coming here and complain about Sanlam. Just do what we request and we can all move on man.
KW
Kim W's updateReviewer Update
29 Nov 2023, 13:54OMG - then i call sanlam to find out what is going on and they dont even no what im talking about. Please man guys , y is it that everything is always prolonged or a delay.
KW
Kim W's update29 Nov 2023, 13:54
Reviewer Update
OMG - then i call sanlam to find out what is going on and they dont even no what im talking about. Please man guys , y is it that everything is always prolonged or a delay.
Sanlam's replyOfficial
29 Nov 2023, 14:14We suggest that you communicate with the consultant via email as your complaint has previously been acknowledged. The last email was sent on 10 November 2023.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply29 Nov 2023, 14:14
Official
We suggest that you communicate with the consultant via email as your complaint has previously been acknowledged. The last email was sent on 10 November 2023.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
KW
Kim W's updateReviewer Update
29 Nov 2023, 14:17I did, I am, can you give me the head of Sanlam contact email address and number- Im so tired of sanlam
KW
Kim W's update29 Nov 2023, 14:17
Reviewer Update
I did, I am, can you give me the head of Sanlam contact email address and number- Im so tired of sanlam
Sanlam's replyOfficial
30 Nov 2023, 10:14Good morning Kim
We will be sending you a Private reply.
Regards
Sanlam Client Care
We will be sending you a Private reply.
Regards
Sanlam Client Care
Sanlam's reply30 Nov 2023, 10:14
Official
Good morning Kim
We will be sending you a Private reply.
Regards
Sanlam Client Care
We will be sending you a Private reply.
Regards
Sanlam Client Care
KW
Kim W's updateReviewer Update
01 Dec 2023, 09:47I emailed your team and i got an out of office saying that they will not be a available after 10am , its 09h30 and no one is available? What is going on ? I want to know whats happening - the last email received from Jacqualine was that the claim is with the supervisor and will be paid on the 1st of Decemeber? I want to know what is happening
KW
Kim W's update01 Dec 2023, 09:47
Reviewer Update
I emailed your team and i got an out of office saying that they will not be a available after 10am , its 09h30 and no one is available? What is going on ? I want to know whats happening - the last email received from Jacqualine was that the claim is with the supervisor and will be paid on the 1st of Decemeber? I want to know what is happening
Sanlam's replyOfficial
01 Dec 2023, 09:58Hello Kim
Thank you for your message.
Please be so kind as to provide us, via Private reply, with a contact number where we can get hold of your mother/
We will then ensure that the responsible team makes contact with her.
Regards
Sanlam Client Care
Thank you for your message.
Please be so kind as to provide us, via Private reply, with a contact number where we can get hold of your mother/
We will then ensure that the responsible team makes contact with her.
Regards
Sanlam Client Care
Sanlam's reply01 Dec 2023, 09:58
Official
Hello Kim
Thank you for your message.
Please be so kind as to provide us, via Private reply, with a contact number where we can get hold of your mother/
We will then ensure that the responsible team makes contact with her.
Regards
Sanlam Client Care
Thank you for your message.
Please be so kind as to provide us, via Private reply, with a contact number where we can get hold of your mother/
We will then ensure that the responsible team makes contact with her.
Regards
Sanlam Client Care
KW
Kim W's updateReviewer Update
01 Dec 2023, 11:18her phone was on silent - please call again ***
KW
Kim W's update01 Dec 2023, 11:18
Reviewer Update
her phone was on silent - please call again ***
Sanlam's replyOfficial
01 Dec 2023, 11:33Hello Kim
We have relayed your messages to Sanlam Corporate.
Kindly note that they will not be contacting your mother today, as they are not available for the rest of the day.
We have however requested that they contact her as a matter of urgency.
Regards
Sanlam Client Care
We have relayed your messages to Sanlam Corporate.
Kindly note that they will not be contacting your mother today, as they are not available for the rest of the day.
We have however requested that they contact her as a matter of urgency.
Regards
Sanlam Client Care
Sanlam's reply01 Dec 2023, 11:33
Official
Hello Kim
We have relayed your messages to Sanlam Corporate.
Kindly note that they will not be contacting your mother today, as they are not available for the rest of the day.
We have however requested that they contact her as a matter of urgency.
Regards
Sanlam Client Care
We have relayed your messages to Sanlam Corporate.
Kindly note that they will not be contacting your mother today, as they are not available for the rest of the day.
We have however requested that they contact her as a matter of urgency.
Regards
Sanlam Client Care
KW
Kim W's updateReviewer Update
01 Dec 2023, 15:19Sanlam- I get a email yesterday telling me that the claim is with the supervisor and payment will be processed the 1st December. I them emailed and they not in office. The agent new that they wont be there today hence this actions. If tomorrow morning I wake, and the money is not in them it shows me that everyone was to busy with parties and thumb sucked this info to keep us happy.
Really poor service, i will never recommend you guys to anyone. ever
Really poor service, i will never recommend you guys to anyone. ever
KW
Kim W's update01 Dec 2023, 15:19
Reviewer Update
Sanlam- I get a email yesterday telling me that the claim is with the supervisor and payment will be processed the 1st December. I them emailed and they not in office. The agent new that they wont be there today hence this actions. If tomorrow morning I wake, and the money is not in them it shows me that everyone was to busy with parties and thumb sucked this info to keep us happy.
Really poor service, i will never recommend you guys to anyone. ever
Really poor service, i will never recommend you guys to anyone. ever
Sanlam's replyOfficial
01 Dec 2023, 15:24Hello Kim
Thank you for your message.
We have relayed it to Sanlam Corporate.
Regards
Sanlam Client Care
Thank you for your message.
We have relayed it to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply01 Dec 2023, 15:24
Official
Hello Kim
Thank you for your message.
We have relayed it to Sanlam Corporate.
Regards
Sanlam Client Care
Thank you for your message.
We have relayed it to Sanlam Corporate.
Regards
Sanlam Client Care