Bad service ever.

Subject: Urgent Complaint – Poor Customer Service from Sanlam Regarding Provident Fund Claim

To Whom It May Concern,

I am writing to formally raise a complaint regarding the extremely poor customer service and unprofessional handling of my provident fund claim by Sanlam. Despite submitting all required documentation in November 2024, my claim remains unresolved to this day, causing unnecessary financial strain and frustration.

My employment contract ended in October 2024, and in November, I submitted the required documents for my provident fund claim. However, no progress was made. After multiple follow-ups with Sanlam, I was eventually informed in January 2025 that my claim concern form was outdated. This delay was already unacceptable, as it took multiple calls before I was even made aware of this issue.

In response, I immediately contacted my former HR department, obtained the correct concern form, and resubmitted it to Sanlam. I received an acknowledgment from Sanlam confirming receipt, and I was assured that my claim was being processed. However, after 17 days, upon following up again, I was suddenly informed that my claim was still pending, and I was advised to contact my HR again.

Throughout this process, there has been a complete lack of communication from Sanlam. It is appalling that I had to initiate every inquiry, and each time, I received different or misleading information. Provident fund claims are supposed to be processed within 30 days of receiving all required documentation, yet my claim has now been delayed for over three months without any valid reason.

Sanlam’s incompetence and failure to adhere to its own processes have left me deeply disappointed. The lack of transparency, accountability, and customer service is unacceptable. I demand immediate intervention to resolve my claim without further delays.

I am also escalating this matter to the media and relevant consumer protection authorities to expose the poor service Sanlam provides. Customers entrust financial institutions with their hard-earned funds, and the treatment I have received is