BK
Bernard K
1 reviews | Active since Nov 2022
14 Dec 2023, 07:21
BAD SERVICE
Absolute BAD service... I put in a claim for funeral policy a week ago and still haven't been paid out 😢
Helpful (0)
Replies (8)0
Replies (8)
Sanlam's replyOfficial
14 Dec 2023, 08:42Good day Bernard, thank you for your review. We are urgently looking into this and will provide an update to your direct e-mail. Our apology for the inconvenience caused. Regards, Assupol Complaints Manager
Sanlam's reply14 Dec 2023, 08:42
Official
Good day Bernard, thank you for your review. We are urgently looking into this and will provide an update to your direct e-mail. Our apology for the inconvenience caused. Regards, Assupol Complaints Manager
Sanlam's replyOfficial
14 Dec 2023, 08:45Good day Bernard, thank you for your review. We are urgently looking into this and will provide an update to your direct e-mail. Our apology for the inconvenience caused. Regards, Assupol Complaints Manager
Sanlam's reply14 Dec 2023, 08:45
Official
Good day Bernard, thank you for your review. We are urgently looking into this and will provide an update to your direct e-mail. Our apology for the inconvenience caused. Regards, Assupol Complaints Manager
BK
Bernard K's updateReviewer Update
14 Dec 2023, 08:58Thank you for the response, however, I followed up two days ago at the office and was promised to be sorted out... Nothing!
BK
Bernard K's update14 Dec 2023, 08:58
Reviewer Update
Thank you for the response, however, I followed up two days ago at the office and was promised to be sorted out... Nothing!
Sanlam's replyOfficial
14 Dec 2023, 09:31We have informed our claims management team of your complaint and the urgency. Regards
Sanlam's reply14 Dec 2023, 09:31
Official
We have informed our claims management team of your complaint and the urgency. Regards
BK
Bernard K's updateReviewer Update
14 Dec 2023, 10:58Thank you
BK
Bernard K's update14 Dec 2023, 10:58
Reviewer Update
Thank you
Sanlam's replyOfficial
14 Dec 2023, 11:24Noted.
Sanlam's reply14 Dec 2023, 11:24
Official
Noted.
BK
Bernard K's updateReviewer Update
19 Dec 2023, 08:19I've finally been paid out... Thank you Assupol
BK
Bernard K's update19 Dec 2023, 08:19
Reviewer Update
I've finally been paid out... Thank you Assupol
Sanlam's replyOfficial
19 Dec 2023, 08:43Thank you for the confirmation Bernard.
Sanlam's reply19 Dec 2023, 08:43
Official
Thank you for the confirmation Bernard.