KW
Kim W
1 reviews | Active since Feb 2021
02 Aug 2023, 10:05
Bad service
My mom submitted a letter and documents to the sanlam legacy team and client care, she needed my sister funds to be withdrawn due to my sis needing goods urgently, up to date no cal or acknowledgement. My mother is under stress. Everyone she called has been so unhelpful.
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
02 Aug 2023, 10:24Good day Kim
We are sorry to hear of your poor client service experience. Please respond to our private message.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. Please respond to our private message.
Regards
Sanlam Client Care
Sanlam's reply02 Aug 2023, 10:24
Official
Good day Kim
We are sorry to hear of your poor client service experience. Please respond to our private message.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. Please respond to our private message.
Regards
Sanlam Client Care
KW
Kim W's updateReviewer Update
02 Aug 2023, 10:30Policy number ***0
Shante Deidre Mentoor
My mom number ***
Email address is ***
Shante Deidre Mentoor
My mom number ***
Email address is ***
KW
Kim W's update02 Aug 2023, 10:30
Reviewer Update
Policy number ***0
Shante Deidre Mentoor
My mom number ***
Email address is ***
Shante Deidre Mentoor
My mom number ***
Email address is ***
Sanlam's replyOfficial
02 Aug 2023, 12:36We have received confirmation that your mother was contacted and is being assisted.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply02 Aug 2023, 12:36
Official
We have received confirmation that your mother was contacted and is being assisted.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
KW
Kim W's updateReviewer Update
03 Aug 2023, 09:21And still today no help, 1 week later, this lady need funds for my baby sis who is srressing her out, and now u guys
KW
Kim W's update03 Aug 2023, 09:21
Reviewer Update
And still today no help, 1 week later, this lady need funds for my baby sis who is srressing her out, and now u guys
Sanlam's replyOfficial
03 Aug 2023, 10:16Good day Kim
Sanlam Corporate has confirmed via email that they will provide feedback. Please follow up directly with then via the email received.
Regards
Sanlam Client Care
Sanlam Corporate has confirmed via email that they will provide feedback. Please follow up directly with then via the email received.
Regards
Sanlam Client Care
Sanlam's reply03 Aug 2023, 10:16
Official
Good day Kim
Sanlam Corporate has confirmed via email that they will provide feedback. Please follow up directly with then via the email received.
Regards
Sanlam Client Care
Sanlam Corporate has confirmed via email that they will provide feedback. Please follow up directly with then via the email received.
Regards
Sanlam Client Care
KW
Kim W's updateReviewer Update
03 Aug 2023, 12:14My mother never received no communication, even when my father passed on you guys took your own time to assist and now this, if my mother ends up in hospital for high blood pressure you guys r to blame, she sleeping in a tiny room on 1 bed with my 17 year old sister.. She needs this funds to sort her situation out to keep my sister happy.. Pathetic service..
KW
Kim W's update03 Aug 2023, 12:14
Reviewer Update
My mother never received no communication, even when my father passed on you guys took your own time to assist and now this, if my mother ends up in hospital for high blood pressure you guys r to blame, she sleeping in a tiny room on 1 bed with my 17 year old sister.. She needs this funds to sort her situation out to keep my sister happy.. Pathetic service..
Sanlam's replyOfficial
03 Aug 2023, 12:54We do understand your frustration. Your mother was contacted telephonically and your complaint acknowledged. Feedback will be provided to your mother by Sanlam Corporate as stated in the email sent.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply03 Aug 2023, 12:54
Official
We do understand your frustration. Your mother was contacted telephonically and your complaint acknowledged. Feedback will be provided to your mother by Sanlam Corporate as stated in the email sent.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
KW
Kim W's updateReviewer Update
04 Aug 2023, 11:25we held on 30 mins and eventually got through to Francie however the call got cut, its friday and no one called , this is really pathetic, i will make sure that when any of my friends work people not sign up with you guys , no compaasion or empathy.
KW
Kim W's update04 Aug 2023, 11:25
Reviewer Update
we held on 30 mins and eventually got through to Francie however the call got cut, its friday and no one called , this is really pathetic, i will make sure that when any of my friends work people not sign up with you guys , no compaasion or empathy.
Sanlam's replyOfficial
04 Aug 2023, 13:02Good day Kim
We are sorry to hear that the call was cut. We have relayed your message to Sanlam Corporate as feedback needs to be provided today as stated in their email to your mother.
Regards
Sanlam Client Care
We are sorry to hear that the call was cut. We have relayed your message to Sanlam Corporate as feedback needs to be provided today as stated in their email to your mother.
Regards
Sanlam Client Care
Sanlam's reply04 Aug 2023, 13:02
Official
Good day Kim
We are sorry to hear that the call was cut. We have relayed your message to Sanlam Corporate as feedback needs to be provided today as stated in their email to your mother.
Regards
Sanlam Client Care
We are sorry to hear that the call was cut. We have relayed your message to Sanlam Corporate as feedback needs to be provided today as stated in their email to your mother.
Regards
Sanlam Client Care