JJ
James J
1 reviews | Active since Jun 2015
27 Oct 2025, 15:36
BAD SERVICE
I have had a plan as a premium payer for my mother with Sanlam for over 1 years. I was informed recently though an email that the policy has lapsed because of a May 2025 payment and I wrote to them requesting reinstatement and I was a form for her to fill and I emailed it back. I received last week a response that it was declined without clear explanation.
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Replies (2)
Sanlam's replyOfficial
27 Oct 2025, 15:39Good day James We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply27 Oct 2025, 15:39
Official
Good day James We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's replyOfficial
28 Oct 2025, 11:59Good day James
This is to confirm that you were contacted and will be assisted further. Regards
Sanlam Client Care
This is to confirm that you were contacted and will be assisted further. Regards
Sanlam Client Care
Sanlam's reply28 Oct 2025, 11:59
Official
Good day James
This is to confirm that you were contacted and will be assisted further. Regards
Sanlam Client Care
This is to confirm that you were contacted and will be assisted further. Regards
Sanlam Client Care