Bad Service

My previous employer submitted my documents to sanlam on 07 July 2022 and the process for provident fund to be cashed out is 6-8weeks from the day of submission. It is now my 7th week and i head nothing from Sanlam. I contacted them on 12 Auguet to follow up on my provident fund cash out and they advised that they have requested a form to be completed which I was not aware of as they sent the form to an incorrect email address. Why could they not call me to advise me of this???? I wouldnt have known about this if i didnt contact them myself....Nobody called me on my cell to advise of this form and eventually when I received the form, 7 weeks later on 16 August, nobody explained the form to me or even assisted me. I completed the form on my own and sent it back to Sanlam on 16 August...Please I want my provident fund I have been waiting for an refuse to wait any longer than the 8 weeks which is next week 22 August. Please can someone check the forms submitted ASAP and process my funds.