KR
Karen R
1 reviews | Active since Nov 2019
06 Nov 2019, 13:33
Bad service
Sanlam gives very poor client services. You phone and then they put the phone down in your ear. And the people are very rude. I spoke to Massa he was suppose to send me a statement of my pension fund and it's now more than a month still no feedback from him. I want to know when is my payout but no feedback from anyone. Sanlam is the worst!!
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Replies (2)
Sanlam's replyOfficial
06 Nov 2019, 13:59 Good day, Karen
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsClient Relations
Sanlam's reply06 Nov 2019, 13:59
Official
Good day, Karen
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsClient Relations
Sanlam's replyOfficial
07 Nov 2019, 15:11Good day, Karen
We have been informed that the relevant department has made contact you with via e-mail.
We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards,
We have been informed that the relevant department has made contact you with via e-mail.
We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards,
Sanlam's reply07 Nov 2019, 15:11
Official
Good day, Karen
We have been informed that the relevant department has made contact you with via e-mail.
We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards,
We have been informed that the relevant department has made contact you with via e-mail.
We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards,