DR
Dave R
1 reviews | Active since Aug 2019
30 Aug 2019, 16:13
Bad service
Sanlam does not respond to queries. They have invested a policy and I have no knowledge of authorising them to do this. They claim they have sent me an email but no email has come to me. They sent me a message on Facebook messenger then blocked me before I could reply. I would warn people to be careful when dealing with Sanlam.
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
30 Aug 2019, 16:33Good day Dave
Please allow us to investigate. Please provide us with the policy number or id number in the spaces provided by the Hello Peter website.
Regards
Client Relations
Please allow us to investigate. Please provide us with the policy number or id number in the spaces provided by the Hello Peter website.
Regards
Client Relations
Sanlam's reply30 Aug 2019, 16:33
Official
Good day Dave
Please allow us to investigate. Please provide us with the policy number or id number in the spaces provided by the Hello Peter website.
Regards
Client Relations
Please allow us to investigate. Please provide us with the policy number or id number in the spaces provided by the Hello Peter website.
Regards
Client Relations
DR
Dave R's updateReviewer Update
30 Aug 2019, 18:11I have rep**** with full details to your email address on more than one occasion. I'm not putting that sort of info on a public forum. Respond with a direct Telkom number (021) and a person's name so I can phone.
DR
Dave R's update30 Aug 2019, 18:11
Reviewer Update
I have rep**** with full details to your email address on more than one occasion. I'm not putting that sort of info on a public forum. Respond with a direct Telkom number (021) and a person's name so I can phone.
Sanlam's replyOfficial
02 Sept 2019, 08:17Good day Dave
Please send the information to ***
Regards
Please send the information to ***
Regards
Sanlam's reply02 Sept 2019, 08:17
Official
Good day Dave
Please send the information to ***
Regards
Please send the information to ***
Regards
DR
Dave R's updateReviewer Update
02 Sept 2019, 09:44It would seem that this site does not allow numbers to be shown. My name the chap that slew goliath and surname roll are sufficiently unique to follow up on a policy that ended in five ex and was reinvested without my knowledge and approval on first July and nee policy ends in one ex.
DR
Dave R's update02 Sept 2019, 09:44
Reviewer Update
It would seem that this site does not allow numbers to be shown. My name the chap that slew goliath and surname roll are sufficiently unique to follow up on a policy that ended in five ex and was reinvested without my knowledge and approval on first July and nee policy ends in one ex.
Sanlam's replyOfficial
02 Sept 2019, 10:33God day Dave
The site do allow specific spaces for reference number and id numbers that is protected for public viewing. We have various business units thus we would appreciate your co-operation.
Regards
Client Relations
The site do allow specific spaces for reference number and id numbers that is protected for public viewing. We have various business units thus we would appreciate your co-operation.
Regards
Client Relations
Sanlam's reply02 Sept 2019, 10:33
Official
God day Dave
The site do allow specific spaces for reference number and id numbers that is protected for public viewing. We have various business units thus we would appreciate your co-operation.
Regards
Client Relations
The site do allow specific spaces for reference number and id numbers that is protected for public viewing. We have various business units thus we would appreciate your co-operation.
Regards
Client Relations
DR
Dave R's updateReviewer Update
02 Sept 2019, 11:10Sanlam has at last contacted me and a most charming young lady has settled my queries. It is such a pity that it took so long and I had to resort to nasty comments to get a response to what has turned out to be a very simple matter! Well done to the person who phoned me!
Thank you!
Thank you!
DR
Dave R's update02 Sept 2019, 11:10
Reviewer Update
Sanlam has at last contacted me and a most charming young lady has settled my queries. It is such a pity that it took so long and I had to resort to nasty comments to get a response to what has turned out to be a very simple matter! Well done to the person who phoned me!
Thank you!
Thank you!
Sanlam's replyOfficial
02 Sept 2019, 11:45Good day Dave
We appreciate the response and are elated that the we were able to change the experience. This would not have been possible had you not bring this complaint to our attention.
Regards
Client Relations
We appreciate the response and are elated that the we were able to change the experience. This would not have been possible had you not bring this complaint to our attention.
Regards
Client Relations
Sanlam's reply02 Sept 2019, 11:45
Official
Good day Dave
We appreciate the response and are elated that the we were able to change the experience. This would not have been possible had you not bring this complaint to our attention.
Regards
Client Relations
We appreciate the response and are elated that the we were able to change the experience. This would not have been possible had you not bring this complaint to our attention.
Regards
Client Relations