Bad Service

My mother submitted a claim weeks ago and still no payment or communication with regards to the claim. (wf_***6). The purpose of taking a funeral cover is to assist our loved ones with burial and if we have to go around and borrow money to bury our family members while having funeral cover and have submitted a valid claim is disheartening and uncalled for. As a family we are dissapointed with how safrican handles their business. You call their telephone lines for hours and no one answers, its really dissapointing to say the least. I even went to their office and still nothing happened