Bad Service Delivery, Exploitation

I've been a Sanlam client for 5 years, and have both a life and investment policy with them. I had faith in Sanlam regarding my investment and even trusted them with the drafting of my will. I have received atrocious customer service from their representatives at various levels of the organisation.<br> <br> I was under the impression (& have written proof) that my investment was housed in a preservation fund, however it recently came to light it was infact housed in a lifetime annuities fund. <br> <br> I have the original copy of my will, I discovered after 5 years that my will was not even registered at Sanlam's trust board. After various consultations with their staff, all my requests have been rejected.<br> <br> Sanlam refuses to provide me with an advisor to work through this red tape. This has resulted in my lodging a formal complaint with the Financial Service Board.<br> <br> After banging my head against the concrete wall that is Sanlam Support, I requested a transfer of my investment to Discovery, Sanlam responded with a ton of red tape delaying the request, inc a penalty of R200k - this after all the above mistakes from their end. I am at my wits end! My Email: [Email Removed]