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Cynthia M

1 reviews | Active since Nov 2019

20 Nov 2024, 11:25

Bad Service

Worst experience ever from Sanlam loans.Calls from robots every 1hr ,I speak to consultants fourth time in a row over same.

0
Replies (7)
Sanlam
Sanlam's reply20 Nov 2024, 11:32
Official
Good day Cynthia

We apologise for your service experience and have requested the Sanlam Personal Loans department to look into the matter and contact you.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply20 Nov 2024, 14:28
Official
Good afternoon Cynthia

We have received feedback that Sanlam Personal Loans is busy assisting you.

Regards
Sanlam Client Carew
CM
Cynthia M's update21 Nov 2024, 15:14
Reviewer Update
I’m not sure what does assist mean in ur world .Your service is beyond bad unless I’m going through complaints department then nothing moves.Im still not assisted two days later
Sanlam
Sanlam's reply21 Nov 2024, 15:23
Official
Good day Cynthia

We are sorry to hear that you have not yet been assisted and have followed up with Sanlam Personal Loans.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply22 Nov 2024, 08:27
Official
Good day Cynthia   This is to confirm that you have been contacted and is being assisted. Regards
 Sanlam Client Care 
CM
Cynthia M's update22 Nov 2024, 09:58
Reviewer Update
YOU ARE JUST MANAGING THE SOCIAL MEDIA PAGE YOU HAVE NOT ASSISTED ME AND YOU KNOW IT.4 Days later I still don’t have the outcome of my application.They just keep on wanting something when I complain and disappearing to only resurface when I come on social media.This was by far the worst experience I ever had with a financial institution.At this point I know you just don’t take people serious.
Sanlam
Sanlam's reply25 Nov 2024, 13:07
Official
Hello Cynthia

We have received feedback that Sanlam Personal Loans has been in touch with you again.

Regards
Sanlam Client Care