Bad Service / Communication

I am beyond frustrated with Sanlam.<br> <br> I have a savings and investment plan with them and am trying to terminate it for personal reasons.<br> I sent my first email to them on 8 June and have been in the process of cancelling since then.<br> <br> They responded with forms that I needed to fill out which I have done.<br> The problem has been supplying them with proof of residence (which I was not asked for when I signed up).<br> <br> They have a list of acceptable forms as proof of residence.<br> I have sent them 5 different ones (which are all on their list) and they have all been rejected for various reasons.<br> With 4 of them