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Nomsa S

1 reviews | Active since Dec 2018

10 Jun 2024, 11:38

BAD service claims process

I'm so annoyed and irritated with the service I received from the call centre and service centre at Parktown.

I called the call centre several times to be assisted with the termination of the two investment plans, I was not given full information, then I decided to drive to the service center in Parktown, I submitted all required documents with the service consultant, which was a week ago. Today I contacted the call centre and was told no documents were received and I should try the process again. This is very unprofessional.

I spent over an hour at the service centre and was informed today that nothing has been processed.

0
Replies (18)
Sanlam
Sanlam's reply10 Jun 2024, 11:47
Official
Good morning Nomsa

We are sorry to learn of your negative service experience.

We will be sending you a Private reply.

Regards
Sanlam Client Care
NS
Nomsa S's update10 Jun 2024, 12:02
Reviewer Update
Please take note that I was assisted by Vuyo at the Parktown branch, and he informed me that everything is in order.


I was terminating Boikanyo and Amohelang Skosana investment


Sanlam
Sanlam's reply10 Jun 2024, 12:33
Official
Thank you for the feedback.

Please do let us know should you require any further assistance.

Regards
Sanlam Client Care
NS
Nomsa S's update10 Jun 2024, 12:38
Reviewer Update
Is my issue resolved? Or you're still looking into it.
Sanlam
Sanlam's reply10 Jun 2024, 12:52
Official
Hello Nomsa

We misunderstood your previous message.  We were under the impression that you were informing us that you no longer required our assistance.

In order for us to assist you, please respond to our Private reply of this morning.

Regards
Sanlam Client Care
NS
Nomsa S's update10 Jun 2024, 13:18
Reviewer Update
Where did you send my private message?
Sanlam
Sanlam's reply10 Jun 2024, 13:28
Official
Hello Nomsa

It was sent to you on this platform.

We will send it to you again.

Regards
Sanlam Client Care
NS
Nomsa S's update10 Jun 2024, 13:48
Reviewer Update
Plan number for Boikanyo: ***X5
Amohelang: ******3
Termination documents were sent with my bank statement, and ID (for both polices)
This was done at your Parktoen branch, the service assistance was Vuyo.
NS
Nomsa S's update10 Jun 2024, 13:49
Reviewer Update
Parktown
NS
Nomsa S's update10 Jun 2024, 13:56
Reviewer Update
Please be informed that I completed the termination form for both plans and Vuyo confirmed that he has emailed the relevant department.

I called the call centre today and my documents are not received and I should start all over again with the processs
Sanlam
Sanlam's reply10 Jun 2024, 15:13
Official
Thank you for the further information provided, Nomsa.

We have escalated the matters for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply11 Jun 2024, 10:42
Official
Good morning Nomsa

We have received feedback that an email has been sent to you.

Regards
Sanlam Client Care
NS
Nomsa S's update11 Jun 2024, 16:49
Reviewer Update
Hi

What is happening? Are you guys processing my investment claims?
Sanlam
Sanlam's reply12 Jun 2024, 07:06
Official
Hello Nomsa

Please refer to the email sent to you yesterday.

Full feedback is provided in the email.

Regards
Sanlam Client Care
NS
Nomsa S's update12 Jun 2024, 10:33
Reviewer Update
Morning I called the call center and I was informed my funds will be processed within 2 to 3 days.


Sanlam
Sanlam's reply12 Jun 2024, 10:48
Official
Hello Nomsa

Thank you for the feedback.

Please reply to the email you have received, should you have any further concerns regarding the matter.

Regards
Sanlam Client Care
NS
Nomsa S's update13 Jun 2024, 10:58
Reviewer Update
Thank you for your professionalism and speedy assistance. I received my funds today

Have a great one
Sanlam
Sanlam's reply13 Jun 2024, 11:19
Official
We are very happy to hear this, Nomsa.

Thank you for letting us know.

Regards
Sanlam Client Care