MM
Mthokozisi M
1 reviews | Active since Mar 2013
28 Sept 2021, 12:38
Bad Service
My brother had a policy with Sanlam and he tragically passed away on the 11 September. We buried him using our own money, we even used credit cards with the hope that the policy will pay. They said since it was an accident it will take five working days for the validation. I'm fed up with them. It's now over 8 working days. My sister who's a beneficiary is very stressed now cause we need to pay for the services that were rendered in the funeral.
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Replies (2)
Sanlam's replyOfficial
28 Sept 2021, 12:41Dear Mthokozisi
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Sanlam's reply28 Sept 2021, 12:41
Official
Dear Mthokozisi
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Sanlam's replyOfficial
29 Sept 2021, 13:34Dear Mthokozisi
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
Sanlam's reply29 Sept 2021, 13:34
Official
Dear Mthokozisi
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations