MC
MARINDA C
1 reviews | Active since Dec 2015
04 Nov 2024, 08:07
BAD SERVICE
I phoned Sanlam twice this morning regarding (***X2 M***-10-22 C3LM****1) and after holding the line, the call was dropped. TWICE. Experience has taught me that logging a complaint helps to get feedback from Sanlam. So, can I please get feedback regarding (***X2 M***-10-22 C3LM****1).
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
04 Nov 2024, 08:39Good day MARINDA
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
Sanlam's reply04 Nov 2024, 08:39
Official
Good day MARINDA
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
MC
MARINDA C's updateReviewer Update
04 Nov 2024, 15:37Still no feedback regarding this matter, although I was promised written feedback by close of business today.
MC
MARINDA C's update04 Nov 2024, 15:37
Reviewer Update
Still no feedback regarding this matter, although I was promised written feedback by close of business today.
MC
MARINDA C's updateReviewer Update
05 Nov 2024, 08:47This morning I had to phone again to get a status update. I was told that the matter was only referred to the doctor yesterday. While I was promised telephonically on Friday that the matter was already referred to the doctor.
MC
MARINDA C's update05 Nov 2024, 08:47
Reviewer Update
This morning I had to phone again to get a status update. I was told that the matter was only referred to the doctor yesterday. While I was promised telephonically on Friday that the matter was already referred to the doctor.
Sanlam's replyOfficial
05 Nov 2024, 11:27Good day MARINDA
This is to confirm that you were contacted and is being assisted.
Regards
Sanlam Client Care
This is to confirm that you were contacted and is being assisted.
Regards
Sanlam Client Care
Sanlam's reply05 Nov 2024, 11:27
Official
Good day MARINDA
This is to confirm that you were contacted and is being assisted.
Regards
Sanlam Client Care
This is to confirm that you were contacted and is being assisted.
Regards
Sanlam Client Care