ZM
Zuko M
1 reviews | Active since Jul 2021
08 Jul 2021, 11:12
Bad service
Assupol lifes customer service is very very bad, I have been trying to call them regarding my policy with them since Tuesday but nobody is available to help me.....all they care about is making new sales because as soon as you call their sales department they pick up immediately and after realizing you not looking for a new policy they hang up....mxm
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Replies (4)0
Replies (4)
Sanlam's replyOfficial
08 Jul 2021, 11:34Good day Zuko, our apology for any inconvenience, We will arrange assistance as soon as possible. Regards, Assupol Complaints Manager
Sanlam's reply08 Jul 2021, 11:34
Official
Good day Zuko, our apology for any inconvenience, We will arrange assistance as soon as possible. Regards, Assupol Complaints Manager
ZM
Zuko M's updateReviewer Update
08 Jul 2021, 15:02Still waiting, is it really that hard to render good customer service? MXM.
ZM
Zuko M's update08 Jul 2021, 15:02
Reviewer Update
Still waiting, is it really that hard to render good customer service? MXM.
Sanlam's replyOfficial
08 Jul 2021, 15:59I have requested our Client Service management team to urgently arrange assistance. Thank you for your patience.
Sanlam's reply08 Jul 2021, 15:59
Official
I have requested our Client Service management team to urgently arrange assistance. Thank you for your patience.
Sanlam's replyOfficial
09 Jul 2021, 07:20Good day, we confirm that our client service consultant phoned and assisted you yeasterday afternoon and trust that this matter has been resolved. Regards
Sanlam's reply09 Jul 2021, 07:20
Official
Good day, we confirm that our client service consultant phoned and assisted you yeasterday afternoon and trust that this matter has been resolved. Regards