CD
Chris D
1 reviews | Active since Sept 2019
18 Jul 2022, 12:28
Bad service
Bad service as I am Deaf as can't phone them so using email them and they only reply after 4 to 5 days then I reply again and never reply like a week later reply again so bad service as I need to get funds but no one reply it
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
18 Jul 2022, 13:07Good day Chris
We apologise for the negative service experience.
Your complaint has been escalated to Sanlam Corporate to get in touch with you via email.
Regards
Sanlam Client Care
We apologise for the negative service experience.
Your complaint has been escalated to Sanlam Corporate to get in touch with you via email.
Regards
Sanlam Client Care
Sanlam's reply18 Jul 2022, 13:07
Official
Good day Chris
We apologise for the negative service experience.
Your complaint has been escalated to Sanlam Corporate to get in touch with you via email.
Regards
Sanlam Client Care
We apologise for the negative service experience.
Your complaint has been escalated to Sanlam Corporate to get in touch with you via email.
Regards
Sanlam Client Care
CD
Chris D's updateReviewer Update
18 Jul 2022, 13:22Hi Sanlam
I send first mail on 27th June about withdraw some funds into my account then got their reply on 4th July with form then I filled out and send back same day and on 7th July they reply with issue so I reply with answer and then never heard from them again
I send first mail on 27th June about withdraw some funds into my account then got their reply on 4th July with form then I filled out and send back same day and on 7th July they reply with issue so I reply with answer and then never heard from them again
CD
Chris D's update18 Jul 2022, 13:22
Reviewer Update
Hi Sanlam
I send first mail on 27th June about withdraw some funds into my account then got their reply on 4th July with form then I filled out and send back same day and on 7th July they reply with issue so I reply with answer and then never heard from them again
I send first mail on 27th June about withdraw some funds into my account then got their reply on 4th July with form then I filled out and send back same day and on 7th July they reply with issue so I reply with answer and then never heard from them again
Sanlam's replyOfficial
18 Jul 2022, 13:35Thanks Chris.
They will be assisting you.
Regards
Sanlam Client Care
They will be assisting you.
Regards
Sanlam Client Care
Sanlam's reply18 Jul 2022, 13:35
Official
Thanks Chris.
They will be assisting you.
Regards
Sanlam Client Care
They will be assisting you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
19 Jul 2022, 10:42Good day Chris
We have received feedback that Sanlam Corporate has been in touch with you via email, and that they are busy assisting you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you via email, and that they are busy assisting you.
Regards
Sanlam Client Care
Sanlam's reply19 Jul 2022, 10:42
Official
Good day Chris
We have received feedback that Sanlam Corporate has been in touch with you via email, and that they are busy assisting you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you via email, and that they are busy assisting you.
Regards
Sanlam Client Care