Bad service by Sanlam Trustees.

I made a retirement annuity claim from my late husband's policy in June 2023, up to date it has not been paid. I was told i should wait for 8 weeks which ended on the 16th February but up to date there's nothing. The call center agents keep on escalating the issue with no response from the trustees that it was sent to.

I submitted all there documents they required, and there's no error showing the missing information they need from me.

If no payment by tomorrow end of February my kids will be expelled from school. Their father made a provision incase he is no more but the trustees at Sanlam are not assisting.

Very disappointed. I'm glad i don't have a policy with them. Such a poor service from such a big company or maybe it's because I'm Black so i should suffer.