HU
Heidi-Marie Uys
1 reviews | Active since Jan 2022
23 Mar 2022, 06:44
Bad service
On the 8th of March, I've submitted a reqeust for special payment for school fee's, boarding, and transport. On the 11th of March, I received a sms informing me that the funds will be in my account within the next 5 business days. Today is the 23rd and the 7th business day. On the 11th, I've forwarded Sanlam's sms to the parties who is awaiting payment , and I have to give answer now to why the money is still not paid.
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Replies (2)
Sanlam's replyOfficial
23 Mar 2022, 06:59Dear Heidi-Marie
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Regards
Sanlam Client Relations
Sanlam's reply23 Mar 2022, 06:59
Official
Dear Heidi-Marie
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
23 Mar 2022, 14:58Dear Heidi-Marie
In regards to your pension matter, you have received an email from our Pension department with a timeline for an update.
Regards
Sanlam Client Relations
In regards to your pension matter, you have received an email from our Pension department with a timeline for an update.
Regards
Sanlam Client Relations
Sanlam's reply23 Mar 2022, 14:58
Official
Dear Heidi-Marie
In regards to your pension matter, you have received an email from our Pension department with a timeline for an update.
Regards
Sanlam Client Relations
In regards to your pension matter, you have received an email from our Pension department with a timeline for an update.
Regards
Sanlam Client Relations