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RL
Rasta L

1 reviews | Active since Jul 2022

10 Jan 2026, 09:43

Bad service, Bad Staff , Bad everything

I was told that turn around time for refund is 3-5 working days now all of sudden there are delays, what a f...... bad service I will never ever support assupol I wouldn't even recommend it to anyone NXA

0
Replies (6)
Sanlam
Sanlam's reply11 Jan 2026, 11:31
Official
Good day Livos, we have received your review. Our sincerest apology for any inconvenience caused. Our feedback will be sent to your direct email, following the investigation into this matter. Regards, Assupol Complaints Manager 
 
RL
Rasta L's update12 Jan 2026, 13:44
Reviewer Update
Still waiting for my refund I'm being taken from pillar to post, what shocked me the most is to realize that the account that was used to pay in the refund doesn't belong to me
RL
Rasta L's update12 Jan 2026, 13:46
Reviewer Update
You don't even have decency of getting back to your customers, we are the ones who must spend their airtime to call you
Sanlam
Sanlam's reply12 Jan 2026, 13:47
Official
We note your response and added it to the complaint in progress under complaint ref no *** 
RL
Rasta L's update12 Jan 2026, 13:50
Reviewer Update
Stop telling me stories and refund me
Sanlam
Sanlam's reply15 Jan 2026, 06:35
Official
We confirm that the refund was paid. Our sincerest apology for the inconvenience.