Bad service

I joined the funeral cover 3 months back telephonically, the Agent promised to email the policy documents same day but I’ve never received anything.

Assupol has been deducting money from my account since then and I have no docs to show for it. When Leo request a call back on their website I’m told the customer service will call but no one does. No one is willing to assist me

I called their head office number and was transferred to an unanswered line.