LR
Linda R
1 reviews | Active since Jan 2020
24 Jun 2022, 13:49
Bad service
I thought Assupol was one of the best insurance companies. I've submitted my claim on Wednesday until now I'm waiting for their response. The funeral is on Saturday and every time I call they said I should wait for 48hrs. I need that money now so we can pay for funeral costs. Your service it's terrible I'm still shocked.
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
24 Jun 2022, 14:11Good day, thank you for letting us know. We will urgently assist and respond to your direct email. Regards, Assupol
Sanlam's reply24 Jun 2022, 14:11
Official
Good day, thank you for letting us know. We will urgently assist and respond to your direct email. Regards, Assupol
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Linda R's updateReviewer Update
24 Jun 2022, 14:33The funeral is on Saturday policy number ASDIR***
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Linda R's update24 Jun 2022, 14:33
Reviewer Update
The funeral is on Saturday policy number ASDIR***
Sanlam's replyOfficial
24 Jun 2022, 15:04Noted. We are in the final stages of the claim approval
Sanlam's reply24 Jun 2022, 15:04
Official
Noted. We are in the final stages of the claim approval
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Linda R's updateReviewer Update
24 Jun 2022, 15:48We need to pay for funeral costs today the funeral is tomorrow.
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Linda R's update24 Jun 2022, 15:48
Reviewer Update
We need to pay for funeral costs today the funeral is tomorrow.
Sanlam's replyOfficial
26 Jun 2022, 10:09Good day, payment was made. Please confirm receipt. Regards
Sanlam's reply26 Jun 2022, 10:09
Official
Good day, payment was made. Please confirm receipt. Regards
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Linda R's updateReviewer Update
27 Jun 2022, 09:23I haven't received the payment. What's going on?
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Linda R's update27 Jun 2022, 09:23
Reviewer Update
I haven't received the payment. What's going on?
Sanlam's replyOfficial
27 Jun 2022, 09:38Morning, I have confirmed with our claims manager that payment will be released today, to show in your account throughout the day. My apology again for any inconvenience caused.
Sanlam's reply27 Jun 2022, 09:38
Official
Morning, I have confirmed with our claims manager that payment will be released today, to show in your account throughout the day. My apology again for any inconvenience caused.
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Linda R's updateReviewer Update
27 Jun 2022, 09:46I am very dissaponted and frustrated. I don't know what to say to you, When I took up the policies I had an impression that your services was excellent however now when I needed your assistance you let me down. When am I going to get the money?
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Linda R's update27 Jun 2022, 09:46
Reviewer Update
I am very dissaponted and frustrated. I don't know what to say to you, When I took up the policies I had an impression that your services was excellent however now when I needed your assistance you let me down. When am I going to get the money?
Sanlam's replyOfficial
27 Jun 2022, 09:50Our sincerest apology for this. Our claims management team are aware of the frustration caused by the unfortunate delayed payment and are doing everything in their ability to process all back-logged claims. Your claim has been processed and paid and the funds should show in your account before the end of the day.
Sanlam's reply27 Jun 2022, 09:50
Official
Our sincerest apology for this. Our claims management team are aware of the frustration caused by the unfortunate delayed payment and are doing everything in their ability to process all back-logged claims. Your claim has been processed and paid and the funds should show in your account before the end of the day.