WW
Warren W
1 reviews | Active since Nov 2017
01 Aug 2019, 12:25
Bad service award goes too!!
Dealing with sanlam gap cover is a pain. They never respond back.. You leave your contact number to them for them to call you back and still waiting for that call back. This is shocking. Submitted claim month back now and no response on whether the claim is in order. Slowly you are loosing me as a client. Will be much happier that way. Will not suggest to use sanlam gap cover to anyone. Very quick to take our money but can't offer there service!!
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
01 Aug 2019, 12:49Dear Warren
We acknowledge receipt of your complaint.
The matter will be investigated and a response provided soon.
Regards
Client Relations
We acknowledge receipt of your complaint.
The matter will be investigated and a response provided soon.
Regards
Client Relations
Sanlam's reply01 Aug 2019, 12:49
Official
Dear Warren
We acknowledge receipt of your complaint.
The matter will be investigated and a response provided soon.
Regards
Client Relations
We acknowledge receipt of your complaint.
The matter will be investigated and a response provided soon.
Regards
Client Relations
Sanlam's replyOfficial
02 Aug 2019, 09:26Dear Warren
The claim has been allocated to a dedicated claims specialist for urgent processing and feedback will be provided directly to you.
Regards
Client Relations
The claim has been allocated to a dedicated claims specialist for urgent processing and feedback will be provided directly to you.
Regards
Client Relations
Sanlam's reply02 Aug 2019, 09:26
Official
Dear Warren
The claim has been allocated to a dedicated claims specialist for urgent processing and feedback will be provided directly to you.
Regards
Client Relations
The claim has been allocated to a dedicated claims specialist for urgent processing and feedback will be provided directly to you.
Regards
Client Relations
Sanlam's replyOfficial
05 Aug 2019, 08:08Dear Warren
We received the below response from GAP cover:
We've been in contact with the member and confirm the claim will be prioritized and attended to upon receipt of the required documentation.
Kind regards
Client Relations
We received the below response from GAP cover:
We've been in contact with the member and confirm the claim will be prioritized and attended to upon receipt of the required documentation.
Kind regards
Client Relations
Sanlam's reply05 Aug 2019, 08:08
Official
Dear Warren
We received the below response from GAP cover:
We've been in contact with the member and confirm the claim will be prioritized and attended to upon receipt of the required documentation.
Kind regards
Client Relations
We received the below response from GAP cover:
We've been in contact with the member and confirm the claim will be prioritized and attended to upon receipt of the required documentation.
Kind regards
Client Relations
WW
Warren W's updateReviewer Update
07 Aug 2019, 21:31Absolutely disgusted... a specialist has been in contact with me on the 2 August (Friday last week). All the relevant documents where sent in and still no response from them. I have been wasting all my airtime to get hold of these people (same department) and been told that the message gets sent through to this dedicated specialist. I have been phoning in everyday and no response has come back to me. Only response I get is that the lady will contact me.. Christmas will come before this response comes back to me. I am very disappointed at this matter. This claim was prioritized with a dedicated person and nothing has come from it. If i don't get paid out within the next week, I will will taking this further!!!
WW
Warren W's update07 Aug 2019, 21:31
Reviewer Update
Absolutely disgusted... a specialist has been in contact with me on the 2 August (Friday last week). All the relevant documents where sent in and still no response from them. I have been wasting all my airtime to get hold of these people (same department) and been told that the message gets sent through to this dedicated specialist. I have been phoning in everyday and no response has come back to me. Only response I get is that the lady will contact me.. Christmas will come before this response comes back to me. I am very disappointed at this matter. This claim was prioritized with a dedicated person and nothing has come from it. If i don't get paid out within the next week, I will will taking this further!!!
Sanlam's replyOfficial
07 Aug 2019, 23:32Dear Warren
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's reply07 Aug 2019, 23:32
Official
Dear Warren
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's replyOfficial
07 Aug 2019, 23:36Dear Warren
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's reply07 Aug 2019, 23:36
Official
Dear Warren
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's replyOfficial
12 Aug 2019, 11:54Good day Warren We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as our client.
Regards
Client Relations
We value you as our client.
Regards
Client Relations
Sanlam's reply12 Aug 2019, 11:54
Official
Good day Warren We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as our client.
Regards
Client Relations
We value you as our client.
Regards
Client Relations