Bad service at Sanlam centurion

I visited Sanlam on the 10/10/2024 at 16:10 to claim from my two pots and update my beneficiaries , as I have struggled using the online channels,to find three very unpleasant security guards at the help desk, who told me not to be crazy over two pots , and who were very dismissive and told me it was already closed. I told them that the website says it closed at 5 and that’s why I came there , I further expressed that I had been calling but I’ve been moved from one caller to the other hence I came physically. Not forgetting the manager , who walked down confidently to turn us away without assistance This gave me an image of those public department that are always ready to turn clients away

I am appalled 😨 at the bad service I got from such a big company that I have entrusted with my money. I was treated like trash to put it bluntly I cannot believe Salam is represented by such personnel, they seem to be untrained to deal with clients. They will definitely bring down your business if the continue this way