BAD SERVICE AT ASSUPOL

I JOINED ASSUPOL FUNERAL COVER IN OCTOBER 2017 FOR R20 000. ON 07/09/2018 THE PERSON THAT I OPENED A POLICY FOR DIED . ON 10/09/2018 I PHONED ASSUPOL AND EMAILED THE REQUIRED DOCUMENTS. AFTER MANY CALLS I ONLY RECEIVED AN AMOUNT OF R18333.33 ON 14/09/2018 . WHEN I PHONE ASSUPOL AND ASK WHY R18 333.33 AND NOT R20 000 I WAS TOLD THAT MY FIRST PREMIUM (OCTOBER 2017)WAS NOT RECIEVED,THEREFORE IM BEING PENALISED FOR AN UNSPECIFIED PECENTAGE. ON 19/09/2018 I SPOKE TO A LADY BY THE NAME OF MEGAN,SHE SAID SHE WILL SEND ME MY POLICY CONTRACT THAT STATES THE % AMOUNT THAT IM BEEN PENALISED FOR,IM STILL WAITING EVEN NOW.I AM VERY UNHAPPY WITH ASSUPOL AS I WAS OF THE KNOWLEDGE OF R20 000 NOT R18 333.33 THAT THEY CANT EVEN EXPLAIN FOR. MY POLICY NO IS ********** 51733JFS