TM
Tsako M
1 reviews | Active since Nov 2020
11 Jan 2024, 18:26
Bad service assupol
Assupol Maponya and their call center is horrible. They are the first to debit but never attend to one's requests. Luckily I have an insurance background, a simple policy schedule took forever to be sent. The call center didn't want to assist. Your online platform is not even user friendly. A company needs to be customer centric in order to grow. One can't even see who is covered on the online portal. Rewards is just a bonus the life's covered are the important one's.
Helpful (0)
Replies (2)0
Replies (2)Sanlam's replyOfficial
11 Jan 2024, 18:49Good day Tsako, thank you for reporting this to us. My apologies for any frustration caused. Please also send us your policy number or lD number so that we can assist you further. Regards, Assupol Complaints Manager. ***
Sanlam's reply11 Jan 2024, 18:49
Official
Good day Tsako, thank you for reporting this to us. My apologies for any frustration caused. Please also send us your policy number or lD number so that we can assist you further. Regards, Assupol Complaints Manager. ***
Sanlam's replyOfficial
12 Jan 2024, 06:15Hi Ntsako, we managed to trace the policy and have escalated it for urgent assistance. Our further feedback will be sent to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply12 Jan 2024, 06:15
Official
Hi Ntsako, we managed to trace the policy and have escalated it for urgent assistance. Our further feedback will be sent to your direct e-mail. Regards, Assupol Complaints Manager
