Bad Service ASSUPOL

Item: Sanlam
Rating: 1
Author: Carmine G

I have been trying 3 days to get hold of the claims department for funeral covers without any success Assupol is on time everymonth when collecting the debit order and very slow in client service my mother in law passed away we submitted a claim form via e mail and its 2 days without no one calling not even a reference no has not been received

Helpful (0)

Replies (2)

Sanlam's replyOfficial

01 Feb 2019, 15:26

Good day ,

Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.

We are really sorry that you feel our service has not been up to standard.

Our further communication with you will be by direct e-mail or phone.

For your convenience, please note our dedicated complaint channels: *** / ***.

Proudly serving.

Assupol Complaints Team

Sanlam's reply01 Feb 2019, 15:26

Official

Carmine G's updateReviewer Update

01 Feb 2019, 15:38

Hi please contact me on ********** 092 Thank you for coming back to me

Carmine G's update01 Feb 2019, 15:38

Reviewer Update

Hi please contact me on ********** 092 Thank you for coming back to me