Bad service assupol

we had a really bad experience with Assupol, a relative, now deceased, took out a policy and my dad was the beneficiary. We were informed that the policy would kick in after 6 months. The relative passed away in the 7th month of inception but bear in mind they had said they have a waiting period of 6 months. On the day my relative passed away we called Assupol and they informed us that we can claim on the policy, we then sent all the necessary information that they requested, so we waited for 2 days no one came back to. We called and they informed us they didn't receive the docs so we resent all the paper work; we then waited 2 days again and they informed us that they are busy validating the claim. A week went by- we called again and they called back saying they still validating then the following Monday someone came to our house and they went to other family members to confirm are we related , take in mind the relative is buried already. They questioned other family members and the relative's father and brother and they informed the person from Assupol they were aware of the policy and the relative gave us permission. Weeks later they call us today informing us they declined the claim. The 6 month waiting period had lapsed by the time our beloved passed on so there was no reason to decline the claim or even payout half of the money. Assupol doesn't have any remorse none whatsoever, I will never take a policy out by Assupol and will advice everyone UI know to cancel their policies with Assupol . Please contact us urgently. Newspapers , social media and the ombudsman will hear from us because we are not leaving it here, this is day light ******* ********** 636