SM
Siyasanga M
1 reviews | Active since Oct 2021
19 Aug 2025, 19:15
Bad service as always
What does a person have to do to get Sanlam to attend to them without resorting to hellopeter honestly. Let us know because I had previously sent a claim on 6th August, only received a response on Monday 18th to send documents that I had already sent. I sent them again less than 10 minutes after they were requested and still nothing??? This is just uncalled for.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
19 Aug 2025, 19:31Good day Siyasanga
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply19 Aug 2025, 19:31
Official
Good day Siyasanga
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's replyOfficial
20 Aug 2025, 11:35Hello Siyasanga
We have received notification that Sanlam Corporate has been in contact with you via email. They will be assisting you further.
Regards
Sanlam Client Care
We have received notification that Sanlam Corporate has been in contact with you via email. They will be assisting you further.
Regards
Sanlam Client Care
Sanlam's reply20 Aug 2025, 11:35
Official
Hello Siyasanga
We have received notification that Sanlam Corporate has been in contact with you via email. They will be assisting you further.
Regards
Sanlam Client Care
We have received notification that Sanlam Corporate has been in contact with you via email. They will be assisting you further.
Regards
Sanlam Client Care
SM
Siyasanga M's updateReviewer Update
21 Aug 2025, 15:24Since yesterday morning I haven’t heard from them. No updates nothing. The legacy beneficiary fund department is very inconsiderate. They have no sympathy whatsoever. It’s been more than 24 hours for a claim that was submitted 14 days ago.
SM
Siyasanga M's update21 Aug 2025, 15:24
Reviewer Update
Since yesterday morning I haven’t heard from them. No updates nothing. The legacy beneficiary fund department is very inconsiderate. They have no sympathy whatsoever. It’s been more than 24 hours for a claim that was submitted 14 days ago.
Sanlam's replyOfficial
21 Aug 2025, 15:33Good afternoon, Siyasanga
Thank you for contacting us about this.
We have followed up with the relevant department for assistance.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We have followed up with the relevant department for assistance.
Regards
Sanlam Client Care
Sanlam's reply21 Aug 2025, 15:33
Official
Good afternoon, Siyasanga
Thank you for contacting us about this.
We have followed up with the relevant department for assistance.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We have followed up with the relevant department for assistance.
Regards
Sanlam Client Care
SM
Siyasanga M's updateReviewer Update
21 Aug 2025, 15:36Another automated response. Great.
SM
Siyasanga M's update21 Aug 2025, 15:36
Reviewer Update
Another automated response. Great.
Sanlam's replyOfficial
21 Aug 2025, 16:11This is to confirm that Sanlam Corporate has responded to your email and are in the process of assisting you. We suggest that you continue your communication with them directly.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply21 Aug 2025, 16:11
Official
This is to confirm that Sanlam Corporate has responded to your email and are in the process of assisting you. We suggest that you continue your communication with them directly.
Regards
Sanlam Client Care
Regards
Sanlam Client Care