LM
Lerato M
1 reviews | Active since Jun 2019
09 Oct 2023, 12:10
Bad service and unaccountable
If you want BAD service, do take insurance with this company. Logged a claim for my deceased Father on two weeks ago and they haven't paid out as yet. No feedback, no communication regarding the progress of the claim, nothing. I called to follow up and they gave me a run around. Safrican doesnt want to process the claim, they say is a third party claim, Phakama Administration should process it. My mother is in distress at the moment, she took out this funeral plan in 2003, never missed a payment and this is how they treat her. FSCA need to start intervening here. What happened to treating customers fairly, especially elderly customers. 👎🏼
Helpful (0)
Replies (1)0
Replies (1)
Sanlam's replyOfficial
06 Nov 2023, 16:56Dear valued client
We acknowledge receipt of your complaint and regret to learn about the fact that our service has disappointed you.
It is important to us that your complaint receives personal attention. Therefore, you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
We acknowledge receipt of your complaint and regret to learn about the fact that our service has disappointed you.
It is important to us that your complaint receives personal attention. Therefore, you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
Sanlam's reply06 Nov 2023, 16:56
Official
Dear valued client
We acknowledge receipt of your complaint and regret to learn about the fact that our service has disappointed you.
It is important to us that your complaint receives personal attention. Therefore, you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
We acknowledge receipt of your complaint and regret to learn about the fact that our service has disappointed you.
It is important to us that your complaint receives personal attention. Therefore, you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department