Bad Service and turn around times

I have a tax free savings with SLS and have put in a withdrawal request as I have an emergency on the 27th of Aug and to date payment has not been. I have called over 5 times using my own airtime and no one has kept me updated in the process. Im disappointed in the service I have received and thinking of canceling all my polices.

Mind I called yesterday and was informed that my has been escalated to a manager and it will be processed. Guess what, no payment and I will have to call again for the 100th time