AL
Ali L
1 reviews | Active since Jun 2022
07 Aug 2025, 15:11
Bad Service and Treatment
I am shocked and disappointed with the level of service I received from Assupol. I submitted a claim on 06th of August 2025 before 12h00 via email and I did it on the client portal as well. Today I called at 14h07 August to check the status of the claim and was told by the agent that my claim has not been registered.
I never expected this kind of service from a big company like assupol.
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Sanlam's replyOfficial
08 Aug 2025, 06:36Good morning Langa, thank you for informing us about this. Our sincerest condolences on the passing of your loved one. The funeral claim has been registered and we will request our claims management team to prioritise validation of the claim. Our further feedback will be sent to your direct e-mail address. My apology for any frustration caused. Regards, Assupol Complaints Manager
Sanlam's reply08 Aug 2025, 06:36
Official
Good morning Langa, thank you for informing us about this. Our sincerest condolences on the passing of your loved one. The funeral claim has been registered and we will request our claims management team to prioritise validation of the claim. Our further feedback will be sent to your direct e-mail address. My apology for any frustration caused. Regards, Assupol Complaints Manager