Bad service and slow turnaround time with no transperancy poor communication,unprofessional conduct.

I am writing to express my extreme dissatisfaction with the ugliest service I have received from Sanlam life investment. They keep sending me one form plenty of times pushing back the turnaround time for payment. I have submitted a request for withdrawal on the 31/01/2026 the communication said The 1st payment was going to be made on the 20th it was not done the 2nd on the 24th still not done with no explanation but sending the same forms. Their services is very slow and they don't even explain anything. It's been almost two months dealing with one thing. I spoke to a lady named Melinda she was very much professional and explained much but did not have all the answers on the the 24th informing me that the payment will be now done on the 03/03/3026. The lady said nothing has been updated since I sent the details requested since the 17/02/26. This is pure *********** and unprofessional conduct. The ongoing delays and lack of proper communication have caused significant frustration and inconvenience ,Due to this experience, I am seriously reconsidering my continued use of Sanlam investments and products. Whoever is considering using Sanlam must think twice.