Bad service and ****nere

Hi my name is Rachel, I've had A very bad experience with assupol life after my mother passed and assupol rejecting my funeral claim. I've been paying for funeral cover since December 2020 and this year in May my mom passed away then I submitted A claim which was approved but later on rejected because of the so called waiting period which no one told me about. I spoke to Godwin who told me that my claim was approved and the manager Samuel Matloa said they can proceed with the payment, later that day I received the call to say they won't be paying, Samuel called me and said he will see what he can do, I should wait for his call till today, I've been tried to contact him but he rejects my calls