BAD SERVICE AND NO UPDATES ON REQUESTS

Service received from Sanlam life so very bad and no explanation given. One invest with them but when it comes to withdraw the funds they lie and keep on saying the money has been paid. They have a nerve to send letter showing that the money was paid. But nothing in my account. Keep on making follow up same story. At this period one is stress due to the pandemic and I needed my money. When I called they told me they have cancel my request. On whose authority no explanation. They can’t even gaurantee when will my money will be paid.