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DH
Danie H

1 reviews | Active since May 2022

11 May 2026, 15:26

Bad service and no pay out

Me and my wife has the Gap cover insurance with Sanlam and Centric. They are not capable of paying out our claims because no one is willing to help us and all their agents are saying something different. It is so bad now that the claims that we are waiting for the payment has started to die me because I am waiting for my gap cover to pay out my 4 claims that I have submitted. I am saddened by this as my whole families insurance is with the Sanlam group and we are all considering of cancelling all our insurance with them as they simply do not pay out their claims. But they are very quick to ask your for your premium if you have missed one.

0
Replies (18)
Sanlam
Sanlam's reply11 May 2026, 15:33
Official
Good day, Danie

We apologise for your poor service experience.

We have arranged for urgent assistance from Sanlam Gapcover.

Regards
Sanlam Client Care
DH
Danie H's update11 May 2026, 15:37
Reviewer Update
They won't contact us. We are used to them coming up with stories and they are reviewing our claims and it will be handled etc etc etc
Sanlam
Sanlam's reply11 May 2026, 16:03
Official
Hello Danie

Be assured that you will be contacted and assisted.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply11 May 2026, 16:26
Official
This is to confirm that you were contacted via remail. Please respond to the email for further assistance.  Regards
 Sanlam Client Care
DH
Danie H's update11 May 2026, 16:28
Reviewer Update
I have responded. They have tried to contact me but I am at work at the moment. They have emailed me and I have responded
DH
Danie H's update11 May 2026, 16:32
Reviewer Update
I have responded. They have tried to contact me but I am at work at the moment. They have emailed me and I have responded
Sanlam
Sanlam's reply11 May 2026, 16:37
Official
Thank you for confirming.

Regards
 Sanlam Client Care
DH
Danie H's update12 May 2026, 08:15
Reviewer Update
So with all this fighting now they came back to us. And one of the claims have been processed. The smallest claim. We are out of our waiting period. We have the med extender on our policy and now they have rejected our claim.

I would stay away from Sanlam as far as possible. I will ensure that everyone I know that is with Sanlam also knows about what happened, I am being sued for account that our gap cover had to pay.

Today Sanlam lost a very loyal client base.
Sanlam
Sanlam's reply12 May 2026, 08:24
Official
Good morning, Danie

Thank you for your reply.

We have relayed it to Sanlam Gapcover.

Regards
Sanlam Client Care
DH
Danie H's update12 May 2026, 08:25
Reviewer Update
🥱
DH
Danie H's update12 May 2026, 09:18
Reviewer Update
They have made contact. One of our claims have been approved so far
Sanlam
Sanlam's reply12 May 2026, 09:27
Official
Thank you for letting us know, Danie.

Regards
Sanlam Client Care
DH
Danie H's update14 May 2026, 13:45
Reviewer Update
So once again guys. Sanlam gap cover in incapable of paying out claims. They just rejected our claims again. Die to the reason of a child injuries benefit that was exceeded..... This claims has nothing to do with children even. This claims was for me and my wife. The lack of communication inside Sanlam is shocking. As soon as they phone you. They put you on hold because not one agent can assist with the problem. How does a company as big as Sanlam recruit workers that is clearly not capable of doing this job. We went to the FAIS OMBUD with a formal complaint against this matter as I am the client and now I am suffering a financial loss because of this. I am being sued from every direction for accounts that was supposed to be paid by my gap cover.

We are in the limits of our policy schedule except for medics which is understandable.
But this is becoming a real joke.
Sanlam
Sanlam's reply14 May 2026, 13:52
Official
Good afternoon, Danie

We have again escalated the matter to Sanlam Gapcover.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply14 May 2026, 16:52
Official
This is to confirm that the policyholder has been contacted.

Regards
Sanlam Client Care 
DH
Danie H's update18 May 2026, 17:33
Reviewer Update
Submitted our claim to the FAIS OMBUD. We have not been contacted once again. We have suffered a massive financial loss and it was out of our control. Sanlam gap cover is not to be trusted when it comes to claim payouts
Sanlam
Sanlam's reply18 May 2026, 17:37
Official
Good day, Danie

Thank you for informing us.

We have relayed your message to Sanlam Gapcover.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply19 May 2026, 09:22
Official
Good day, Danie 

This is to confirm that the policyholder has been contacted.

Regards
Sanlam Client Care