Bad service and no feedback

Item: Sanlam
Rating: 1
Author: Gladys M

I canceled my policy on the 12 September 2019 but to my surprise they are still deducting from my account every month. I can't afford to pay the account any more that's the reason I canceled.

Helpful (0)

Replies (1)

Sanlam's replyOfficial

19 Dec 2019, 13:07

Dear Gladys,

Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.

We are really sorry that you feel our service has not been up to standard with regards to the delay in cancelling your policy.

Our further communication with you will be by direct e-mail or phone.

For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.

Assupol Complaints Team

Sanlam's reply19 Dec 2019, 13:07

Official