vD
vuc D
1 reviews | Active since Dec 2016
11 Sept 2024, 15:34
Bad Service and ****ming funeral policies.
Assupol has done it again by telling me that my policy has lapsed while i was paying since I took the policy. I was trying to claim for a policy that i had for my father but they said that policy has long been inactive. how am i suppose to lay my father to rest while i knew i had a policy with Assupol. I am supposed to lay my father to rest on saturday the 14th of September 2024, this is in three days to come and i need that money. I once went to a branch to confirm my policies with them a few years back and they told me the policies are active, its only the one i have claimed for that has been incactive
Helpful (0)
Replies (1)0
Replies (1)
Sanlam's replyOfficial
11 Sept 2024, 16:05Good day Mr Dhlamini, thank you for your review. We have also received your direct complaint submitted to us at 15:46. We are urgently looking into this and will provide further communication to your direct e-mail address. I noted that the policy ended in 2020, after the passing of your mother as the main member on the Family Plan policy and premiums paid on the policy after her death were refunded to you. Since July 2020 (4 years ago), no premium payments were received from you on this policy. Did you perhaps notice at any time in the past that you were not contributing any premiums towards this policy? Regards, Assupol Complaints Manager
Sanlam's reply11 Sept 2024, 16:05
Official
Good day Mr Dhlamini, thank you for your review. We have also received your direct complaint submitted to us at 15:46. We are urgently looking into this and will provide further communication to your direct e-mail address. I noted that the policy ended in 2020, after the passing of your mother as the main member on the Family Plan policy and premiums paid on the policy after her death were refunded to you. Since July 2020 (4 years ago), no premium payments were received from you on this policy. Did you perhaps notice at any time in the past that you were not contributing any premiums towards this policy? Regards, Assupol Complaints Manager