Bad Service and dont care about their clients

I am having a nightmare experience with sanlam sky. I took out funeral cover with sanlam sky December 2020. I was advised that the cover had a waiting period waiver. 11 June 2021 I submitted the claim with all necessary document for the period waiver. The policy was active at the time of the claim but was in arrears. I was advised by Sanlam staff not to make a payment because the outstanding amount will be deducted from the claim amount. Nobody make contact with me during this time I constantly had to call in to request for feedback. 18 June 2021 the sales agent that assisted with the policy resubmitted the claim, again received no feedback from the company. I kept calling for feedback. 22June I called again and was provided with a repudiation letter stating ghe insured life "died within the six months waiting period. In your policy document it says that a six month waiting period applies for non-accidental death" with no mention of the waiting period waiver. 22 June 2021 I have written to *** I am yet to receive feedback from the company.

I do not wish this poor a service to my worse enemy