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philasande G

1 reviews | Active since Aug 2013

09 Aug 2023, 07:45

Bad service and communication, delays in claims

Sanlam is just bad with communication, take me from pillar to post. I claimed for my Provident Fund on the 16th of June, I was promised the money will be account withing a week. Now it's two months, nothing is being done or communicated to me. I'm so fed-up with these people. So ***********

0
Replies (5)
Sanlam
Sanlam's reply10 Aug 2023, 07:53
Official
Good morning Philasande

We are sorry to hear about your service experience.

We will be sending you a Private reply.

Regards
Sanlam Client Care
pG
philasande G's update12 Aug 2023, 03:24
Reviewer Update
Ever since Sanlam promised "We will be sending you a Private reply". Nothing has been done. When I went to their offices in Pretoria cbd, they promised to call me on Wednesday. Nothing has been done, no payment and no communication about my Provident Fund claim. I'm so sick of this company, they just don't care about our well-being.
pG
philasande G's update12 Aug 2023, 03:28
Reviewer Update
*** Philasande Gaven, I don't know the membership number. I was claiming for Nehawu Provident Fund from Agricultural Research Council, with employees number ***8.
Sanlam
Sanlam's reply14 Aug 2023, 07:44
Official
Good day Philasande

Thank you for the information. We have escalated your complaint to Sanlam Corporate.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply14 Aug 2023, 12:39
Official
Good day Philasande

Sanlam Corporate has acknowledged your complaint via email. Please respond to the information requested.

Regards
Sanlam Client Care