NM
Nondumiso M
1 reviews | Active since Jul 2021
01 Jul 2021, 11:47
Bad service
Since I made a claim on Tuesday 29/06/2021 I sent all required documents I didn't get feedback I don't know if the claim was received I'm so sad because we are supposed to be preparing for the funeral this weekend but I don't know if i will get the money or not. I sent emails no response the phone they is no answer. To think that's I have been having this policy for years I didn't know I will be stressed like this when I make a claim
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Sanlam's replyOfficial
01 Jul 2021, 12:32 Good morning Nondumiso. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support. Kind Regards, Safrican Team
Sanlam's reply01 Jul 2021, 12:32
Official
Good morning Nondumiso. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support. Kind Regards, Safrican Team