EM
Elias M
1 reviews | Active since Jan 2020
23 Feb 2023, 14:35
Bad service
No contact even when one have sent docs - when one claims for death - the service should be called excellent as one is mourning and needs to bury their loved one - this is really bad service- claims like this should be paid in 4 hours
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
23 Feb 2023, 14:39Good day Elias, I am so sorry to hear about the passing of your loved one and the frustration caused by the claims process. We will urgently investigate this and provide further feedback to your direct e-mail address from our address ***. Regards, Assupol Complaints Manager
Sanlam's reply23 Feb 2023, 14:39
Official
Good day Elias, I am so sorry to hear about the passing of your loved one and the frustration caused by the claims process. We will urgently investigate this and provide further feedback to your direct e-mail address from our address ***. Regards, Assupol Complaints Manager
EM
Elias M's updateReviewer Update
23 Feb 2023, 18:40So this is you pathetic reply - how can you tell me that you will reply inn20 working days when I’m supposed to be lay my dad to rest on Saturday? 20 working days from now is 22nd of March 2023 this is really pathetic service and to think that I joined this company because of great reviews/ it was all a lie
EM
Elias M's update23 Feb 2023, 18:40
Reviewer Update
So this is you pathetic reply - how can you tell me that you will reply inn20 working days when I’m supposed to be lay my dad to rest on Saturday? 20 working days from now is 22nd of March 2023 this is really pathetic service and to think that I joined this company because of great reviews/ it was all a lie
Sanlam's replyOfficial
23 Feb 2023, 21:11Hi Elias, as confirmed in our SMS to you, the 20 working days is a general guideline on our complaint resolution timeline, but given the nature of your complaint it will definitely not take long to resolve. Your complaint has already been escalated to our claims management team to work on and I will let you know as soon as their feedback has been received. Regards
Sanlam's reply23 Feb 2023, 21:11
Official
Hi Elias, as confirmed in our SMS to you, the 20 working days is a general guideline on our complaint resolution timeline, but given the nature of your complaint it will definitely not take long to resolve. Your complaint has already been escalated to our claims management team to work on and I will let you know as soon as their feedback has been received. Regards
EM
Elias M's updateReviewer Update
28 Feb 2023, 09:32I honestly give up with the Company - I lodged a claim on the 15 Feb 2023 - now 48 hours is 2 days which would be Thursday and Friday - I should have received my payout on Friday. I had to lodge a complain for them to do something on Hello Peter, I took a loan to Bury my Dad, now that they paid who is now responsible for paying the interest on the loan, I am now liable for that because of the incompetence of Assupol? this is pathetic - what was going to happen if I could not get a loan? Pathetic, Pathetic - even now no phone call only emails and SMS.
EM
Elias M's update28 Feb 2023, 09:32
Reviewer Update
I honestly give up with the Company - I lodged a claim on the 15 Feb 2023 - now 48 hours is 2 days which would be Thursday and Friday - I should have received my payout on Friday. I had to lodge a complain for them to do something on Hello Peter, I took a loan to Bury my Dad, now that they paid who is now responsible for paying the interest on the loan, I am now liable for that because of the incompetence of Assupol? this is pathetic - what was going to happen if I could not get a loan? Pathetic, Pathetic - even now no phone call only emails and SMS.
Sanlam's replyOfficial
28 Feb 2023, 09:51Good day Elias, my sincerest apology again for the frustration caused by this matter and the undue technical challenges which resulted in the delayed payment. We confirm that the claim has now been paid. Our senior claims management team is hard at work to improve this process and prevent similar challenges in future. Regards, Assupol Complaints Manager.
Sanlam's reply28 Feb 2023, 09:51
Official
Good day Elias, my sincerest apology again for the frustration caused by this matter and the undue technical challenges which resulted in the delayed payment. We confirm that the claim has now been paid. Our senior claims management team is hard at work to improve this process and prevent similar challenges in future. Regards, Assupol Complaints Manager.