HS
Hester S
1 reviews | Active since Jun 2026
02 Sept 2026, 07:58
Bad service
Don’t consider taking a retirement policy with Salam Service is non existent. Documents sent to change banking details and further attention by them. Request to acknowledge receipt (none), now they have a cheek to cancel policy. Will be taking this further.
Consultant will contact you in 24 to 36 hours, this is not service delivery
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
02 Sept 2026, 08:12Good day Hester
We are sorry to hear of your poor client service experience. Please respond to our private message.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. Please respond to our private message.
Regards
Sanlam Client Care
Sanlam's reply02 Sept 2026, 08:12
Official
Good day Hester
We are sorry to hear of your poor client service experience. Please respond to our private message.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. Please respond to our private message.
Regards
Sanlam Client Care
HS
Hester S's updateReviewer Update
02 Sept 2026, 10:52My apologies to Sanlam, problem is with Sanlam sky
Sanlam thank-you for your speedy response and attention to this complaint.
Matter has been referred to Sanlam sky and I hope complaint is handled in the same manner
Sanlam thank-you for your speedy response and attention to this complaint.
Matter has been referred to Sanlam sky and I hope complaint is handled in the same manner
HS
Hester S's update02 Sept 2026, 10:52
Reviewer Update
My apologies to Sanlam, problem is with Sanlam sky
Sanlam thank-you for your speedy response and attention to this complaint.
Matter has been referred to Sanlam sky and I hope complaint is handled in the same manner
Sanlam thank-you for your speedy response and attention to this complaint.
Matter has been referred to Sanlam sky and I hope complaint is handled in the same manner
Sanlam's replyOfficial
02 Sept 2026, 11:02Hello Hester
Thank you for your reply.
We have also received feedback that the matter has been escalated to Sanlam Sky for assistance.
Sanlam Sky will be in touch with you.
Regards
Sanlam Client Care
Thank you for your reply.
We have also received feedback that the matter has been escalated to Sanlam Sky for assistance.
Sanlam Sky will be in touch with you.
Regards
Sanlam Client Care
Sanlam's reply02 Sept 2026, 11:02
Official
Hello Hester
Thank you for your reply.
We have also received feedback that the matter has been escalated to Sanlam Sky for assistance.
Sanlam Sky will be in touch with you.
Regards
Sanlam Client Care
Thank you for your reply.
We have also received feedback that the matter has been escalated to Sanlam Sky for assistance.
Sanlam Sky will be in touch with you.
Regards
Sanlam Client Care
HS
Hester S's updateReviewer Update
03 Sept 2026, 10:39Sanlam I am yet to hear from Sanlam Sky.
Kindly follow up complaint from yesterday
Kindly follow up complaint from yesterday
HS
Hester S's update03 Sept 2026, 10:39
Reviewer Update
Sanlam I am yet to hear from Sanlam Sky.
Kindly follow up complaint from yesterday
Kindly follow up complaint from yesterday
Sanlam's replyOfficial
03 Sept 2026, 11:12Good day Hester
A consultant has 2 working days to contact you. We appreciate your patience.
Regards
Sanlam Client Care
A consultant has 2 working days to contact you. We appreciate your patience.
Regards
Sanlam Client Care
Sanlam's reply03 Sept 2026, 11:12
Official
Good day Hester
A consultant has 2 working days to contact you. We appreciate your patience.
Regards
Sanlam Client Care
A consultant has 2 working days to contact you. We appreciate your patience.
Regards
Sanlam Client Care
HS
Hester S's updateReviewer Update
03 Sept 2026, 11:32Good day
Think that is long past as I have sent numerous emails. The one sent on the 24 August 2026 has yet to receive a response so informing me that a consultant has 2 working days to respond just does not work iro Sanlam Sky and I am long past being patient. Unfortunately service delivery from Sanlam sky is non existent but I may be proved wrong but I doubt it very much.
Think that is long past as I have sent numerous emails. The one sent on the 24 August 2026 has yet to receive a response so informing me that a consultant has 2 working days to respond just does not work iro Sanlam Sky and I am long past being patient. Unfortunately service delivery from Sanlam sky is non existent but I may be proved wrong but I doubt it very much.
HS
Hester S's update03 Sept 2026, 11:32
Reviewer Update
Good day
Think that is long past as I have sent numerous emails. The one sent on the 24 August 2026 has yet to receive a response so informing me that a consultant has 2 working days to respond just does not work iro Sanlam Sky and I am long past being patient. Unfortunately service delivery from Sanlam sky is non existent but I may be proved wrong but I doubt it very much.
Think that is long past as I have sent numerous emails. The one sent on the 24 August 2026 has yet to receive a response so informing me that a consultant has 2 working days to respond just does not work iro Sanlam Sky and I am long past being patient. Unfortunately service delivery from Sanlam sky is non existent but I may be proved wrong but I doubt it very much.
Sanlam's replyOfficial
03 Sept 2026, 15:31Good day, Hester
We have received feedback that Sanlam Sky has sent you an email and that the matter is receiving attention.
You are welcome to respond to their email for any further assistance you require.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has sent you an email and that the matter is receiving attention.
You are welcome to respond to their email for any further assistance you require.
Regards
Sanlam Client Care
Sanlam's reply03 Sept 2026, 15:31
Official
Good day, Hester
We have received feedback that Sanlam Sky has sent you an email and that the matter is receiving attention.
You are welcome to respond to their email for any further assistance you require.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has sent you an email and that the matter is receiving attention.
You are welcome to respond to their email for any further assistance you require.
Regards
Sanlam Client Care