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Zinhle N

1 reviews | Active since Jan 2021

20 Jan 2021, 19:50

Bad service

I am very disappointed with Safrican insurance company i have been trying to get hold of them but there’s no luck my mother has been so layal to the company for year ls.I called the head office i hold for 30 minutes also called Durban same thing physically went to PMB offices doors were locked this is very frustrating especially for the bereaved family. Surprisingly they have never missed to debit

0
Replies (3)
Sanlam
Sanlam's reply21 Jan 2021, 08:44
Official
Good morning Zinhle. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. Kindly reply to this message with your policy number/ID number. In the meantime, please know that we value your support.Kind Regards,Safrican Team
ZN
Zinhle N's update28 Jan 2021, 00:57
Reviewer Update
Its been three days I’ve emailed all the documents that were required but even today I haven’t received any acknowledgment that you have received the documents required.I am very disappointed with your service as it. So very frustrating ....
Sanlam
Sanlam's reply28 Jan 2021, 10:10
Official
Good morning Zinhle, I will ask our client services manager to phone you as a matter of urgency. We apologise for the delay once again.
Regards,
Safrican Team