WH
Whitey H
1 reviews | Active since Sept 2018
12 Jul 2021, 12:30
Bad service
Since May 2021 we are trying to sell the client's shares. All the necessary documents were submitted, we received a mail that everything was received and client must phone to sell the shares. The client phoned on both numbers, was holding 1h30 and nobody picked up or assist the client.
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Replies (2)
Sanlam's replyOfficial
12 Jul 2021, 12:35 Dear Whitey
Please accept out apologies for the poor service received. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Please accept out apologies for the poor service received. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply12 Jul 2021, 12:35
Official
Dear Whitey
Please accept out apologies for the poor service received. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Please accept out apologies for the poor service received. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
13 Jul 2021, 09:37 Dear Whitey
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment. Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment. Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations
Sanlam's reply13 Jul 2021, 09:37
Official
Dear Whitey
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment. Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment. Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations